Privacy Policy
South West Radon Pros Inc. · Protecting homes. Protecting health. · Last updated August 2026
South West Radon Pros Inc., operating as South West Radon ("we", "us", "our"), respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to southwestradon.ca and to the way we handle enquiries, quotes and service work.
Mobile information and text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service platforms and scheduling providers, is permitted solely to deliver the service you asked for. All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.
Who we are
South West Radon is a C-NRPP certified radon testing and mitigation contractor serving Kitchener, Waterloo, Cambridge, Guelph and surrounding Ontario communities.
- Legal entity: South West Radon Pros Inc.
- Phone: (519) 807-1995
- Website: https://southwestradon.ca
- Business address: [ TO CONFIRM WITH PHIL BEFORE GO LIVE ]
- Privacy contact: [ TO CONFIRM WITH PHIL BEFORE GO LIVE ]
What information we collect
We only collect what we need to quote and carry out radon work:
- Contact information you give us: name, phone number, email address and property address or postal code.
- Property and service information: your radon test result, the type and age of your home, foundation details, and notes about the work.
- Communication records: enquiries, quote requests, call recordings where you are notified, and text messages relating to your job.
- Website information: basic analytics such as pages viewed and referring source, used to understand how the site is used.
How we use your information
- To respond to your enquiry and prepare a quote.
- To schedule, perform and verify radon testing or mitigation work.
- To send you appointment confirmations, reminders, service updates and your post-install test result.
- To keep records required for warranty, certification and insurance purposes.
- To improve our website and service, in aggregate form.
Consent, and how to withdraw it
We collect and use personal information with your consent, in line with Canadian privacy law (PIPEDA) and Canada's Anti-Spam Legislation (CASL). When you submit a form on our site you choose separately whether we may contact you about your quote and whether you want to receive text messages. Neither box is ticked for you.
You can withdraw consent at any time. Reply STOP to any text message to opt out of SMS, use the unsubscribe link in any email, or call us at (519) 807-1995. Withdrawing marketing consent does not stop us from contacting you about work already booked or in progress.
Text message program details
- Message frequency varies based on your enquiry and any work booked.
- Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help.
- Consent to receive text messages is not a condition of purchasing any service.
Who we share information with
We do not sell your personal information. We do not share it for anyone else's marketing. We share it only where it is necessary to do the work:
- Service providers who operate our scheduling, customer records, call handling and messaging systems, under agreements that limit them to providing those services to us.
- Laboratories and certification bodies where a radon measurement must be analysed or reported.
- Legal and regulatory authorities where we are required by law to disclose information.
As stated above, mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.
How long we keep it
We keep customer and job records for as long as needed to honour our guarantee and to meet warranty, insurance, tax and certification obligations, then securely dispose of them.
How we protect it
We use reputable service providers, restrict access to the people who need it, and apply reasonable administrative and technical safeguards. No system is perfectly secure, but we take the protection of your information seriously.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us at (519) 807-1995 and we will respond within a reasonable time.
Cookies and analytics
Our site may use cookies and similar technologies to remember your preferences and to measure how the site is used. You can control cookies through your browser settings. Blocking cookies may affect how parts of the site work.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.